Refund policy
Please follow the instructions below to process your exchange or refund:
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Contact customer service to communicate you would like to return or exchange your item.
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An authorized RMA# will be granted. This must be included with your package for reference.
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The unused portion must be returned in its original packaging.
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Securely pack the item for shipping-- customer is responsible for return shipping charges. It is highly recommended the package be shipped with tracking information. Any packages not received/lost and shipped without tracking information is not the responsibility of Hello Day.
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A confirmation email will be sent when the package is received. Your refund or exchange will be issued within 48 hours of receipt with an additional 3-5 business days for the transaction to process.
If you receive damaged, incorrect or incomplete orders, a replacement or additional item(s) will be sent with no additional charges. Claims will be reviewed and resolved at our discretion.